S400 Privacy Policy — User Information Protection
S400 takes our responsibility for protecting the personal data of users in Malaysia seriously. This Privacy Policy clearly explains how your information is collected, used, stored, and protected when you use our platform.
Last updated: January 2026
1Information we collect from users
During registration, s400 collects your full name, email address, phone number, date of birth, and identity verification documents. This information is used to verify your identity and secure your account.
We automatically collect technical information such as device type, operating system, browser version, IP address, and language settings. This data helps us optimise platform performance for Malaysian users across a range of devices.
To process deposits and withdrawals in MYR, we collect information related to your chosen payment method, such as DuitNow or internet banking. We do not store credit card details directly — all transactions are processed through a secure payment gateway.
We record usage activity such as games played, bet amounts, session duration, and interactions with the platform. This data is used to improve the user experience and identify any suspicious activity.
2How is your information used?
S400 uses collected information solely for legitimate purposes related to platform operations. We do not sell users' personal data to any third party for marketing purposes.
Processing registrations, logins, deposits, and withdrawals, and ensuring all platform functions run smoothly for users in Malaysia.
Detecting and preventing fraud, money laundering, and other illegal activities. Meeting applicable legal and regulatory compliance requirements.
Analysing usage patterns to improve the interface, introduce new features, and continually enhance the user experience.
3Use of cookies and tracking technologies
The s400 platform uses cookies — small text files stored in your browser — to enhance your browsing experience and ensure certain features work correctly. We use several types of cookies:
- Session cookies: Used to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your preferences such as language and display layout so you don't have to reconfigure them on every visit.
- Analytics cookies: Helps us understand how users interact with the platform. Data collected is aggregated and does not directly identify individuals.
You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect certain features of the s400 platform.
4Data storage, security, and information sharing
S400 uses SSL (Secure Socket Layer) encryption for all data communications between your device and our servers. Passwords are stored in hashed form using industry-standard algorithms and cannot be recovered in their original form.
Sensitive financial and personal information is stored in a secure server environment with strict access controls. Only authorised personnel may access user data, and all such access is logged and monitored.
S400 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared in the following limited circumstances:
- Service providers that support platform operations (such as payment processors), subject to strict confidentiality agreements.
- Law enforcement or regulatory authorities where required under applicable Malaysian law.
- In the event of a business merger or acquisition, with advance notice given to users.
5User rights, policy changes, and how to contact us
Your rights as an s400 user
Malaysian users have certain rights regarding their personal data under applicable data protection laws:
- Access Rights: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If the information we hold is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to legal and operational requirements that may obligate us to retain certain records.
- Right to Restriction: You may request that we restrict the processing of your data in certain circumstances as provided for under applicable law.
Changes to This Privacy Policy
S400 reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of the platform following such changes constitutes your acceptance of the updated policy.
For any privacy-related enquiries or to submit a request regarding your data, please contact the s400 support team at: [email protected] or visit our FAQ page us.
- Email: [email protected]
- Response within 3 business days
- Bahasa Malaysia Support
- Online FAQ
Your privacy is protected — start your s400 experience today
Register for an s400 account and enjoy Malaysia's online entertainment platform that puts your data security and privacy first, every step of the way.
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